Oppenheimer + Close, LLC has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
— If after a significant business disruption you cannot contact us as you usually do at (212) 489-7527 or email@example.com
, you should call our alternative emergency number (646) 675-6817. If you cannot access us through either of those means, you should contact Pershing Advisor Solutions, LLC (“PAS”), to process limited trade-related transactions, cash disbursements, and security transfers. The instructions to PAS must be in writing and transmitted via facsimile at (201) 413-4444 or by postal service to PO Box 2065, Jersey City, NJ 07303-2065. For added instructions please select the Business Continuity and Client Support links at the bottom of the home page on the PAS website at www.pershingadvisorsolutions.com
or contact PAS at (877) 604-8967. In the event that you are unable to contact us or PAS due to a significant business interruption you may contact Pershing (the clearing firm for PAS) directly to process limited trade-related transactions, cash disbursements, and security transfers via facsimile at (201) 413-5368. For additional information about how to request funds and securities when PAS cannot be contacted due to a significant business interruption please call (201) 413-3635 for recorded instructions. If you cannot access the instructions from this telephone number, Pershing may be contacted at (213) 624-6100 extension 500 as an alternate telephone number for recorded instructions.
Our Business Continuity Plan
— We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Pershing backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within four (4) hours. Your orders and requests for funds and securities could be delayed during this period.
— Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, New York city, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within two (2) hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within four (4) hours. In either situation, we plan to continue in business, transfer limited processing to PAS if necessary, and notify you through our customer emergency number, (212) 489-7527 or (646) 675-6817 how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our client’s prompt access to their funds and securities.
For more information
— If you have questions about our business continuity planning, you can contact us at (212) 489-7527 or firstname.lastname@example.org